Privacy and Data Policy

At UK Utility Connections Ltd, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (GDPR).

The Type of Personal Information We Collect

We currently collect and process the following information:

• Personal Identifiers & Contacts: Name, email address, and phone number.
• Address Details: Personal or business addresses.
• Project Data: The specific location of the work being undertaken.

How We Get Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you so that we can:

• Conduct business and provide the utility connection services you have requested.
• Contact you regarding project updates and consultations.
• Sharing Data: We share your details with Public Utility Companies when submitting applications for new connections. In these instances, UK Utility Connections Ltd acts as your agent (owner/applicant).

Lawful Bases for Processing: Under the UK GDPR, we rely on the following legal grounds for processing your data:

Your Consent: You can remove your consent at any time by contacting us at info@tgg-group.com.

Contractual Obligation: Processing is necessary to fulfill our contract with you or to take steps at your request before entering into a contract.

How We Store Your Personal Information

We take data security seriously. Your information is stored securely and exclusively in electronic format; we do not maintain paper records of your personal data.

• Retention Period: We keep contact information for one year.
• Ongoing Clients: For active customers, records are kept for one year following the completion of a project, after which they are permanently deleted.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contact Details & Complaints

If you wish to make a request or have concerns about how we use your data, please contact us:

Email: hello@ukuc.uk
Phone: 0784 6577 341
Post: 100 Berkshire Place Wharfedale Road, Winnersh, Wokingham, England, RG41 5RD

If you remain unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 | Website:www.ico.org.uk